Voice
SCI delivers integrated voice solutions, including Unified Messaging, IP Telephony, traditional TDM, Key, PBX systems and Call Center products. We offer a full line of IP based products including the full line of Nortel telephony products for small single-site businesses to large campus/multi-site deployments.  As a certified Premium Advantage Partner, SCI can provide the entire telephony product line including:

• Norstar ICS - the traditional TDM phone system
• BCM 50, 200, 400 & 450 - hybrid TDM/IP systems for small offices or retail supporting from 2-300 users
• SCS 500 - the latest SIP based communication server supporting from 30-1,000 users
• CS1000 - a server-based, full-featured IP PBX, providing the benefits of a converged network plus advanced applications and over 750 world-class telephony features
• Call Pilot Unified Messaging - combines voicemail, fax and e-mail into a single location that can be accessed from anywhere, over the internet or by telephone, for  larger customers with more complex needs
• Contact Center - fully integrated suite of contact center solutions, offering a full range of functionality covering inbound and outbound voice, multi-media (e-mail, text chat, video) and computer-telephony integration (CTI)
• IVR (BCM, MPS500, MPS1000) - full suite of Interactive Voice Response systems, providing a wide range of effective, innovative capabilities that make IVR an ideal platform for businesses that are implementing self-service applications
• Unified Communications using Microsoft Office Communications Server - voice and data communications converge - streamlining communications from within frequently used applications on a personal computer or mobile device, in any location, for increased productivity and ease of use.

PDF version of Voice Services