ArubaCare Support

ArubaCare support protects your investment and includes a complete set of technical support services, providing the ultimate in customer care around the clock and the world.  ArubaCare provides ready access to the Aruba Technical Assistance Center (ArubaTAC) for technical support, our eSupport Web portal, all software releases, including maintenance and feature releases, and advance hardware replacement.

ArubaCare is available through two offerings:  ArubaCare System Support and ArubaCare System and AP Support.  The ArubaCare System Support program applies to Mobility Controllers, chassis, line cards, power supplies, supervisor cards, access multiplexers, software, modules, and spares.  ArubaCare System and AP Support includes support for all of the above products, plus Aruba Access Points.  All ArubaCare Support contracts cover products for a period of 12 months rom the date of shipment.

Key Features & Benefits

• Unlimited access to ArubaTAC
• Multiple levels of support via the Web and telephone
• Priority access to highly skilled engineers that work hand-in-hand with Aruba Engineering
• Access to all feature and maintenance software releases
• Blanket support ensures easy, predictable budgeting and improved productivity
• Industry-leading mobility experts to supplement in-house resources
• Access to consultative resources without the hassles and expense of recruiting, training and retaining additional staff
• Keep pace with the latest enhancements without additional capital expenses